Aspom Travel Agency Limited is an incredible travel bargain organization consolidated on the second of February 2012 to offer help to individuals who needs to venture out to any country on the planet and furthermore helps organizations who needs to coordinate a gathering visit for their staff without pressure. Aspom Travels Agency Limited is focused on leftover strategically situated and prepared to help our clients in their movement bargains at a dependable least rates. Start a new career journey today with Aspom Travels Agency Limited.
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Aspom Travels Agency Limited Recruitment is to fill the position below:
Job Title: Travel Supervisor
Location: Lekki, Lagos
Employment Type: Full-time
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Team Leadership and Management:
- Supervise and provide guidance to the operations team, including travel consultants, reservation agents, and support staff.
- Set performance expectations, monitor individual and team performance, and provide constructive feedback and coaching.
- Conduct regular team meetings and training sessions to enhance skills and knowledge.
- Assist the operations team in handling complex travel bookings, resolving customer issues, and managing special requests.
- Ensure adherence to established operational procedures, including ticketing, reservations, invoicing, and documentation.
- Monitor workflow and distribute tasks effectively to ensure efficient and timely completion of work.
- Serve as a point of escalation for customer concerns, complaints, and special requests.
- Collaborate with the team to ensure exceptional customer service and timely response to customer inquiries.
- Strive to maintain high levels of customer satisfaction and loyalty.
Quality Control and Compliance:
- Monitor the accuracy and completeness of travel bookings, documents, and customer information.
- Conduct regular quality control checks to ensure compliance with industry regulations and company standards.
- Identify and address areas for improvement in processes and service delivery.
Training and Development:
- Identify training needs within the team and coordinate training sessions to enhance skills and knowledge.
- Provide ongoing coaching and mentoring to team members to improve performance and professional growth.
- Stay updated on industry trends, new travel technologies, and product knowledge to support team development.
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Reporting and Analysis:
- Generate regular reports on operational performance, including productivity, customer satisfaction, and key performance indicators (KPIs).
- Analyze data and identify trends, issues, and areas for improvement.
- Make recommendations to senior management based on data analysis to enhance operational efficiency and customer experience.
Qualifications and Skills
- Candidates should possess a Bachelor’s Degree with 0 – 2 years relevant work experience.
- Previous experience in a supervisory role within the travel industry or a customer service-oriented environment.
- Strong knowledge of travel agency operations, reservation systems, and industry best practices.
- Excellent leadership and team management abilities.
- Exceptional communication and interpersonal skills.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficiency in computer systems.
- Strong problem-solving and decision-making capabilities.
- Ability to work effectively under pressure and in a fast-paced environment.
- Flexibility to adapt to changing priorities and business needs.
Application Closing Date
9th June, 2023.
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Method of Application
Interested and qualified candidates should:
Click here to apply online