Team Lead, Agency / Direct Banking at Ecobank Nigeria Recruitment

Ecobank Nigeria Recruitment

Ecobank Nigeria recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This job vacancy in Nigeria is open to all qualified candidates.


About The Company:

Ecobank is a major player in the distribution of financial services in Nigeria, leveraging digital platforms including Ecobank Mobile App and USSD, Ecobank Online, Ecobank OmniPlus, Ecobank Omnilite, EcobankPay, Ecobank RapidTransfer, ATMs, POSs and an extensive distribution network of over 250 branches and over 50,000 agency banking locations. Incorporated as a public limited liability company on October 7, 1986, Ecobank Nigeria is a key subsidiary of Africa’s leading independent banking group, Ecobank Transnational Incorporated (ETI). The operations of Ecobank Nigeria are supervised and regulated by the Central Bank of Nigeria (CBN) as well as the National Deposit Insurance Corporation (NDIC). Join our careers team today, and be part of our success story.

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Ecobank Nigeria Recruitment

Ecobank Nigeria Recruitment is to fill the position below:

Job Title: Team Lead, Agency / Direct Banking
Location: Lagos, Nigeria

Job Context

  • The Team Lead is responsible for strategic business development, revenue generation, efficiency improvement, profitability, customer centricity and overall business process management and leadership in the Region.

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Job Purpose

  • To support Regional Manager Agency & Direct Banking in driving the growth and profitability of Agency Banking and Direct Banking businesses and execute all strategic management objectives/initiatives of these business lines.
  • To coordinate monitor the activities of the Agency Banking, and direct fixed and variable pay for DSAS within the region for optimal achievement of overall targets of the businesses.

Job Responsibilities
Business and Financial Performance:

  • Meet and exceed set targets of all Balance Sheet and Profit & Loss items such as deposit, revenue, fees, and commission etc for Agency & Direct Banking businesses.
  • Drive key retail alliances and partnerships at the regional level to grow our distribution network through Agency Banking.
  • Achieve all set business ratios such as CASA/Deposit ratio, Deposit mix, Loan/Deposit, NPL Ratio, Cost-to Income ratio etc.
  • Coordinate direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
  • Identity and drive NTB customer acquisition target and other KPIs across the sub-segments within Agency Banking & Direct Banking.
  • Meet and exceed set Product Sale and Cross Sell targets for Liability Products, Alternate Channel product offerings Cards for the region.
  • Develop and optimize the Agency Channels operating model in line with market and growth opportunities.
  • Acquire and manage quality agents, merchants, and customers on the Ecobank payment platform, based on standard documentation from the potential client in line with regulatory requirements.
  • Implement segment specific products/services campaigns.
  • Ensure that all income is properly captured at transaction point for all sales made.
  • Conduct regular Business performance and profitability reviews for Direct Sales Agents.
  • Have oversight over the technology applications that drive Agency and Direct Banking operations.
  • Optimize opportunities to positively disrupt the status quo in the marketplace.
  • Position Agency and Direct Banking as the core driver for dients onboarding, fulfillment servicing, and relationship management.

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Customer Excellence:

  • Identily customers’ needs, proactively seek to provide services to meet such needs.
  • Implement proactive failure checks and foes (including customer engagement) within the region.
  • Drive and surpass expectations on NPS for the region.
  • Collaborate with other units to ensure excellent customer services are provided across the region.

Leadership and People Management:

  • Lead and guide officer Agency & Direct Banking fixed and variable pay Direct Sales Agents within the region towards achieving their respective KPIs.
  • Motivate, inspire, coach, and mentor Direct Sales Agents.
  • Encourage and foster a congenial working environment to enable the team to achieve excellence through teamwork and operational efficiency.
  • Be a champion of Ecobank RACE- IT core values in the Region.

Process Control and Operational Performance:

  • Ensure full adherence to Operational Risk and Compliance guidelines across Agency 5 Direct business functions within the regione.g. KYC and anti-money laundering measures.
  • Achieve and surpass) a minimum of satisfactory audit rating for Agency & Direct Banking and guide against any probable regulatory infractions/Fines.
  • Daily/weekly monitoring of segment’s loan portfolio under the Development Finance Depart with the Region with zero tolerance for details.
  • Communicate default promptly for early warning or loan monitoring for recovery where it occurs.
  • Coordinating with it stakeholders on the delivery of product innovations.
  • Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
  • Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness.
  • Steward regulatory and day-to-day engagement with country compliance on all requirements and deliveries.
  • Review and approve requests for access to proprietary agency channels.
  • Coordinate and approve operational readiness framework and checklist for Agency & Direct Banking

Strategic Initiatives:

  • Provide market intelligence (thoughts, ideas, insights, initiatives) that will guide and ensure continuous competitive advantage and wallet share of Agency & Direct Banking businesses.
  • Identifying market opportunities for new and existing products – Champion the delivery of sales and service to Agency & Direct Banking customers through low-cost channels.
  • Leadigation of customers to digital channels.

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Job Profile
Experience & Qualifications:

  • Minimum of First Degree.
  • Master’s Degree or Professional Qualifications will be an added advantage.
  • At least 7 years in banking of FMCG Organization, of which at least 4 years should have been in Sales & leadership roles.
  • Good knowledge of sales management, banking operations, banking products, consumer behaviour and customer Segmentation.

Skills, Capabilities & Personal Attributes:

  • A clear understanding of Agency and Direct Banking business and its strategic positioning in Ecobank to achieve undisputable leadership in customer base .
  • Good problem-solving capabilities.
  • Strong credit appraisal skills.
  • Teamwork/coordinating skills.
  • Good sales and marketing skills.
  • An understanding of the Agency banking model.
  • Strong interpersonal influencing and communication skills.
  • Strong customer service orientation.
  • Technology savvy and good knowledge of electronic banking products and platforms.

Application Closing Date
29th July, 2022.

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Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.
Click here to apply online

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