State Manager at Pickmeup Technologies Recruitment

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Pickmeup Technologies Recruitment

Pickmeup Technologies recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This Pickmeup Technologies job vacancy is open to all qualified candidates.

About The Company:

Pickmeup International Company is one of the best transportation company in Nigeria and beyond. The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Join Pickmeup Technologies careers team today, and be part of our success story.

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Pickmeup Technologies Recruitment

Pickmeup Technologies Recruitment is to fill the position below:

Job Title: State Manager
Location: Calabar, Cross River
Employment Type: Full-time

Also see: United Bank for Africa Job Recruitment (19 Positions)

Job Description

  • Monitor the operation and general activities of customers and drivers.
  • Monitor drivers relationship with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
  • Note customer’s complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Establish and maintain professional friendly relationship with drivers
  • Leverage multiple resources and knowledge bases to navigate complex problems and reach full resolution.
  • Provide thorough, proactive support using various platforms including email, chat, and phone support.
  • Troubleshoot account issues, identify root causes, report on insights, and propose scalable solutions to improve on service delivery and reliability.

Also see: White Soul Group Job Recruitment (13 Positions)

  • Create a template for customer satisfaction and loyalty.
  • Collaborate with relevant departments e.g. marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Provide weekly report for all activities and department.

Eligibility

  • Candidates should possess a Bachelor’s Degree / HND / Master’s Degree.
  • Candidates must have IT Knowledge.
  • Applicant must have 1 to 3 years experience with a ride-hailing firm with is an added advantage.
  • Applicant must possess good computer and telecommunication skills.
  • Applicant must be innovative and creative.
  • Applicant must have the ability to work to achieve set targets and goals.
  • Applicant must have the ability to work in a competitive environment.

Application Closing Date
30th April, 2022.

Also see: Synapse Services Limited Job Recruitment (4 Positions)

How to Apply
Interested and qualified candidates should send their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.

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