9mobile Nigeria employment & recruitment portal 2022 is now open for interested candidates. This job vacancy is open to all qualified candidates.
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9mobile is a proudly Nigerian private limited liability company empowered by a Unified Access Service License from the Federal Government of Nigeria in March 2007 to deliver a broad range of telecommunication services nationwide across the voice, data and enterprise services spectrum. 9mobile was formerly trading as Etisalat Nigeria, the official first call on the network was made on March 2008 and subsequently commenced commercial operations in Nigeria on October 2008, with a groundbreaking offering – ‘0809uchoose’. The offer allowed Nigerians to choose and own their preferred unique mobile phone numbers. Join 9mobile Nigeria careers team today, and be part of our success story.
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9mobile Nigeria Recruitment is to fill the Position below:
Job Title: Specialist, Customer Value Management
Job ID: IRC4744
Location: Lagos
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Job Summary
- Develop and measure customer retention and life cycle management, programmes and campaigns through the outbound and inbound channels to reduce churn and increase usage across all the products and services.
Principal Functions
- Participate in the development, implementation and measurement pro-active and re-active retention programmes to attain and exceed churn targets.
- Monitor customers’ movements daily across various services/products and propose a proactive usage enhancement campaign aimed at addressing any noticeable decline in various product baskets.
- Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary.
- Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound and inbound channels.
- Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
- Analyse outbound/inbound campaign results and propose recommendations to the business base on campaign performance and evaluation ;
- Consistently communicate key findings from campaign analysis (uptake/ usage prediction, campaign effectiveness) to segments and product managers for effective offer development.
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- Work in close coordination with analytics team to identify pockets of opportunities within the base for a targeted BTL campaign.
- Build strong relationship with segment managers, IT and pricing team to ensure a quick turnaround of campaign development and execution
- Manage campaigns (retain, cross-sell, up-sell & deep-sell) end-to-end
- Analyse the campaign results and understand the impact on customer behaviour and ROI, with a view to utilizing outputs to refine the next round of campaigns for the specific channels
- Manage campaign and capability limitations, initiating projects and actions to minimize the impact on campaign deployment and scale
- Translate the customer value management roadmap into campaign briefs and designs for specific retail channels.
Educational Requirements
- First Degree in a relevant discipline from a recognized university
- Minimum of Four (4) years post NYSC work experience.
- There is an essential requirement for data analysis and critical thinking skills
- A Post-graduate qualification would be advantageous.
- Experience of a combination of the following: Direct Marketing/Customer Value Management, with Customer Data analysis and management reporting (essential)
- Project Management experience will bean added advantage.
- Experience in campaign development and execution lifecycle.
Application Closing Date
Not Specified.
Also Apply for: Hotel Capitol Recruitment (10 Positions)
Method of Application
Interested and qualified candidates should:
Click here to apply online
