Tempkers Limited recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This job vacancy in Nigeria is open to all qualified candidates.
Tempkers Limited is a Human Resource and Business Company that help business owners build a profitable organization by ensuring that they hire the right employees and retain them. The company was incorporated in 2017. Tempkers Ltd derives its uniqueness from its team of skillful and well-versed HR professionals with cutting edge industry leading solutions and HR service delivery techniques drawn form our wealth of our experience and familiarity with running and managing several businesses across Africa. Tempkers Limited careers team today, and be part of our success story.
Tempkers Limited Recruitment is to fill the position below:
Job Title: Spa Operations Manager (Female)
Employment Type: Full-time
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- Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
- Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Director of Spa.
- Overseeing of spa reception and retails, male and female relaxation rooms, changing rooms, heat and water experiences, linen room, preparation room and offices.
- Be the first point of contact for large groups. Manage the communication with group organizer. Offer competitive proposals. Coordinate appointments and update coordinator with itineraries. Finalize billing arrangements. On the day of event, be responsible for execution. Co-ordinate with other departments as applicable. i.e. F & B for lunch, hotel concierge for special requests
- Dealing with dissatisfied or disgruntled guests
- Spa Operations Manager takes reservations when necessary
- Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly
- Discussing the proper way to close out S&P charges for treatments and products and ensure that emails are handled efficiently
- Reviewing the spa soft for the day and the week to ensure that everything is booked correctly and efficiently for revenue maximization
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- Reading through the many essentials e-mails that deal regarding spa, meetings, groups, and VIP’s. Also, replying to guest, vendor, sales and colleague emails.
- Verify individual spa concierge has complete and accurate financial report at the end of shift
- Answering questions from therapists regarding bookings and guest preferences
- Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability. Verify accuracy of input in Spa Soft and room assignments
- Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential
- To ensure operational flow, discuss any issues.
- Attend hotel daily briefing as and when the Director of Spa is not on the property
Skills / Requirements
- Candidates should possess a Bachelor’s Degree qualification.
- 2 – 5 years work experience.
- Previous experience in the same role in a luxury hotel brand / environment.
- Functional and technical skills.
- Problem solving ability.
- Organized and excellent in time management.
N80,000 – N100,000 monthly.
Application Closing Date
30th July, 2022.
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Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the mail.