Service Centre Supervisor at SIMS Nigeria Limited Recruitment

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SIMS Nigeria Limited Recruitment

SIMS Nigeria Limited recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This job vacancy is open to all qualified candidates.

 

About The Company:

In SIMS Nigeria Limited, we specialize in the assembly, distribution and sales of consumer electronics from major brands such as- Samsung, Panasonic, Royal, Skyworth, Electrolux, Bosch, Philips and Powermatic. Our business started out in 1987 and since then we have grown to be a market leader in the home appliances & consumer electronics market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones in major cities such as Lagos, Port-Harcourt, Abuja, Onitsha, Enugu, Uyo and Kano. Join SIMS Nigeria Limited career team today, and be part of our success story. Join SIMS Nigeria Limited careers team today, and be part of our success story.

>>Click here to SEE LATEST JOB VACANCIES IN NIGERIA TODAY Saturday 13, August 2022

SIMS Nigeria Limited Recruitment

SIMS Nigeria Limited Recruitment is for the position below:

Job Title: Service Centre Supervisor
Location: Victoria Island, Lagos
Employment Type: Full-time

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Core Responsibility

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring their activities.
  • Review of daily working report with team and taking corrective measures.
  • Coordination with spare parts officers the placing of parts orders & tracking.
  • Ensure meeting of KPI (TAT/CSAT/LTP/Engr. productivity/DWR Accuracy, etc.
  • Ensure quality service delivery with minimum recurrent repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of spare part failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring and completion of AMCs (Annual Maintenance Contract).
  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly/quarterly spare parts counting and labelling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, backend and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.

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Required Experience / Qualifications / Skills

  • Minimum of HND / B.Sc. in Electrical / Electronic Engineering or any other relevant discipline.
  • 6 – 8 years Technical Service/Maintenance experience in a Sales driven organisation
  • The ideal candidate must have good analytical skill and possess good technical service, supervisory, customer handling & inter-personal skills.
  • In addition, he/she must be trustworthy and accountable.
  • Good knowledge of a recognized ERP package
  • Ability to think outside box
  • Leadership skill
  • Attention to details
  • Communication skill
  • Customer relationship management.
  • Knowledge of Microsoft suite-Excel, word & PowerPoint.
  • 33-40 years old.

Application Closing Date
20th August, 2022.

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How to Apply
Interested and qualified candidates should:
Click here to apply online

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