Refunds & Returns Experience Manager at Jumia Nigeria Recruitment

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Jumia Nigeria Recruitment

Jumia Nigeria recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This job vacancy in Nigeria is open to all qualified candidates.

About The Company:

Jumia is a leading e-commerce platform in Africa with over 5,000 employees in more than 20 African countries. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live.E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive. Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation. Join Jumia Nigeria career team today, and be part of our success story.

>>Click here to SEE LATEST JOB VACANCIES IN NIGERIA TODAY, Wednesday 17, August 2022

Jumia Nigeria Recruitment

Jumia Nigeria Recruitment is to fill the position below:

Job Title: Refunds & Returns Experience Manager
Location: Lagos
Employment Type: Full-time

Also Apply for: Airtel Nigeria Employment (7 Positions)

Responsibilities

  • Map the customers journey to ensure a seamless experience for return and refunds touchpoints
  • Proactively identify pain points through a regular deep-dive culture to ensure appropriate improvement initiatives are activated
  • Define conditions and rules that optimize workflow and maximize quality of experience
  • Ensure continuous reporting and monitoring of key metrics to ensure quality control and efficiency of resolution management
  • Ensure that end to end process for returns and refunds can be adapted to optimize customer journey experience across 10 unique markets in Africa

Qualification & Experience

  • BSc / HND in Social Sciences, Arts, and/or other related field.
  • MA / MSc will be an added advantage.
  • 5+ years in a similar refunds & returns role

Also Apply for: Access Bank Plc Recruitment (3 Positions)

Skills:

  • Demonstrated ability to problem-solve and deep-dive on complex challenges, leveraging on data as a key parameter for decision-making
  • Extensive experience in process-mapping and work-flow management in an operations-centric setting
  • Stellar project management and execution skills to navigate project milestones end to end
  • Strong influencer, leveraging on clear and concise communication to manage relevant stakeholders in operations, marketing and commercial that holistically shape customer experience
  • Ensure that end to end process for returns and refunds can be adapted to optimize customer journey experience

We Offer 

  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders.

Application Closing Date
30th August, 2022.

Also Apply for: British American Tobacco Nigeria Recruitment (7 Positions)

Method of Application
Interested and qualified candidates should send their Applications / CV to: talent.ng@jumia.com using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.

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