Manager, Training at Marriott International Recruitment

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Marriott International

Marriott International recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This job vacancy in Nigeria is open to all qualified candidates.

 

About The Company:

At Marriott International, we’re constantly looking for novel ways to better serve our clients, give our employees opportunities, and expand our company. The business, which started as a nine-seat A&W root beer stand, is now renowned as a top employer and for its excellent business practices, which are guided by its five core principles of putting people first, pursuing excellence, embracing change, acting with integrity, and serving the greater good. Join Marriott International careers team today, and be part of our success story.

>>Click here to SEE LATEST JOB VACANCIES IN NIGERIA TODAY, Friday 30, September 2022

Marriott International Recruitment

Marriott International Recruitment is to fill the position below:

Job Title: Manager, Training
Job Number: 22137429
Location: Lagos
Schedule: Full-Time
Job Category: Human Resources
Position Type Management

Also Apply for: Radisson Hotel Group Employment (6 Positions)

Job Summary

  • Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision.
  • Works with property leadership team to identify and address employee and organizational development needs.
  • The position is responsible for ensuring effective training is in place to enable the achievement of desired business results.
  • Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills.
  • Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.
  • Measures the effectiveness of training to ensure a return on investment.

Core Work Activities
Administering Employee Training Programs:

  • Promotes and informs employees about all training programs.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Helps employees identify specific behaviors that will contribute to service excellence.
  • Ensures employees receive on-going training to understand guest expectations.
  • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
  • Meets with training cadre on a regular basis to support training efforts.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.

Also Apply for: Dangote Group Employment (11 Position)

Evaluating Training Programs Effectiveness:

  • Monitors enrollment and attendance at training classes.
  • Meets regularly with participants to assess progress and address concerns.
  • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Measures transfer of learning from training courses to the operation.
  • Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets:

  • Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.
  • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
  • Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
  • Aligns current training and development programs to effectively impact key business indicators.
  • Establishes guidelines so employees understand expectations and parameters.
  • Develops specific training to improve service performance.
  • Drives brand values and philosophy in all training and development activities.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Also Apply for: Pandagric Novum Limited Recruitment (8 Positions)

Managing Training Budgets:

  • Participates in the development of the Training budget as required.
  • Manages budget in alignment with Human Resources and property financial goals.
  • Manages department controllable expenses to achieve or exceed budgeted goals.
  • Utilizes P-card if appropriate to control and monitor departmental expenditures.

Candidate Profile
Education and Experience:

  • 2-year Degree from an accredited University in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.

OR

  • 4-year Bachelor’s Degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Application Closing Date
Not Specified.

Also Apply for: U.S. Mission Recruitment (6 Positions)

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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