Manager – Events Booking Centre at Marriott International Recruitment

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Marriott International Remote Job

Marriott International recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This job vacancy in Nigeria is open to all qualified candidates.

 

About Us:

At Marriott International, we’re constantly looking for novel ways to better serve our clients, give our employees opportunities, and expand our company. The business, which started as a nine-seat A&W root beer stand, is now renowned as a top employer and for its excellent business practices, which are guided by its five core principles of putting people first, pursuing excellence, embracing change, acting with integrity, and serving the greater good. Join Marriott International careers team today, and be part of our success story.

>>Click here to SEE LATEST JOB VACANCIES IN NIGERIA TODAY, Tuesday 06, December 2022

Marriott International Recruitment

Marriott International Recruitment is to fill the position below:

Job Title: Manager – Events Booking Centre
Job Number: 22170049
Location: Sheraton Lagos Hotel, 30 Mobolaji Bank Anthony Way, Lagos
Schedule: Part-Time
Job Category: Event Management
Position Type: Management

Also Apply for: MTN Nigeria Employment (18 Positions)

Job Summary

  • Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.
  • This position primarily handles events of average complexity.
  • Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.

Core Work Activities
Managing Event Logistics and Operations:

  • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
  • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
  • Adheres to all standards, policies, and procedures.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

Also Apply for: Workforce Group Employment (26 Positions)

  • Manages group room blocks and meeting space for average to large-sized assigned groups.
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
  • Uses his/her judgment to integrate current trends in event management and event design.
  • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
  • Participates in customer site inspections and assists with the sales process as necessary.
  • Performs other duties as assigned to meet business needs.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.

Ensuring and Providing Exceptional Customer Service:

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Empowers employees to provide excellent customer service.
  • Sets a positive example for guest relations.
  • Coordinates and communicates event details both verbally and in writing to the customer and property operations.
  • Makes presence known to customer at all times during this process.
  • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.

Also Apply for: PepsiCo Nigeria Recruitment (6 Positions)

  • Follows up with customer post-event.
  • Responds to and handles guest problems and complaints.
  • Uses personal judgment and expertise to enhance the customer experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Ensures hourly employees understand expectations and parameters for event activities.

Leading Event Management Teams:

  • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
  • Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
  • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).

Supporting and Coordinating with the Sales and Marketing Function:

  • Assists in the sales process and revenue forecasting for customer groups.
  • Up-sells products and services throughout the event process.
  • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

Also Apply for: Opay Nigeria Recruitment (3 Positions)

Conducting Human Resources Activities:

  • Reviews comment cards and guest satisfaction results with employees.
  • Observes service behaviors of employees and provides feedback to individuals and/or managers.
  • Assists in the development and implementation of corrective action plans.
  • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
  • Works with the property staff and customers to address operational challenges associated with his/her group.
  • Performs other duties as assigned to meet business needs.

Candidate Profile
Education and Experience:

  • High School Diploma or GED; experienced (1 – 2 years of experience) in Event Management or a related professional area.

OR

  • 2-year Degree from an accredited University in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.

Application Closing Date
Not Specified.

Also Apply for: Omnibiz Africa Recruitment (4 Positions)

Method of Application
Interested and qualified candidates should:
Click here to apply online

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