IT Service Desk Analyst at Workforce group Recruitment

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Workforce Group Recruitment

Workforce group is now recruiting for the position of IT Service Desk Analyst. Interested candidates should read details below and submit their CV via email address at the end of this page.
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About Workforce group:

Workforce Group is a human resource firm that support businesses and organisations of varying size, structure and maturity across diverse sectors such as Technology, Telecoms, Oil & Gas, Financial Services, Third Sector, FMCG etc. to enhance business performance, optimise for growth and achieve exceptional results. See more Workforce Group Job vacancies Here >>

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 Workforce Group Recruitment

Workforce Group Recruitment is to fill the position below:

Job Title: IT Service Desk Analyst
Location: Marina, Lagos
Sector: Banking

Also Apply for: Unilever Nigeria Plc Recruitment

Job Description

  • Provide First level IT support Call prioritization, categorization, escalation/referral, and resolution,
  • Weekly report to Unit head on number of Logged, open, and unresolved requests
  • Assigning users requests to different workgroup using fresh service
  • Resolving IT Issue through phone/ Teams/ email /service desk portal Service desk alongside other first level functions
  • Must resolve 35% of all tickets logged against Technology Group

Requirements

  • Candidates should possess an HND or Bachelor’s Degree.
  • Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools.

Salary
N102,000 Net

Application Closing Date
24th January, 2023.

Also Apply for: Qatar Airways Recruitment 

How to Apply
Interested and qualified candidates to send their CV to: recruitment@workforcegroup.com using the Job Title as the subject of the email.

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