Workforce group is now recruiting for the position of IT Service Desk Analyst. Interested candidates should read details below and submit their CV via email address at the end of this page.
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Workforce Group is a human resource firm that support businesses and organisations of varying size, structure and maturity across diverse sectors such as Technology, Telecoms, Oil & Gas, Financial Services, Third Sector, FMCG etc. to enhance business performance, optimise for growth and achieve exceptional results. See more Workforce Group Job vacancies Here >>
Workforce Group Recruitment is to fill the position below:
Job Title: IT Service Desk Analyst
Location: Marina, Lagos
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- Provide First level IT support Call prioritization, categorization, escalation/referral, and resolution,
- Weekly report to Unit head on number of Logged, open, and unresolved requests
- Assigning users requests to different workgroup using fresh service
- Resolving IT Issue through phone/ Teams/ email /service desk portal Service desk alongside other first level functions
- Must resolve 35% of all tickets logged against Technology Group
- Candidates should possess an HND or Bachelor’s Degree.
- Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools.
Application Closing Date
24th January, 2023.
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How to Apply
Interested and qualified candidates to send their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.