Firstsource is purpose-led and people-first. We create value for our global clients by elevating their customers’ experience at every interaction, be it call, click, tap, message or chat. Delivering great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. We upskill our people in new-age technologies and focus on supporting their physical, financial and mental wellbeing. Our work focuses on simplifying complex business processes to help our global clients be more efficient, save money and execute brilliantly.
Full Job Description
Job Title: Customer Service Representative
Salary: $14 an hour
Requisition ID: 2256
Location: Work From Home
Description:Firstsource Healthcare has immediate full time Work from Home positions available as Customer Service Agents.
The responsibilities for this position include but are not limited to the following duties:
- Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
- Be able to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
- Web camera visibility
Our agents start at $14 an hour base pay + attendance bonus incentives
Training is 8-5pm eastern time Monday thru Friday for 4-5 weeks. The operations schedules range between 8am & 8pm
Opportunity to select a competitive benefits package (health, dental, vision, life, 401k)Paid Time Off
- Must have Internet to include a router with Ethernet jack for connectivity to PC
- Must have a private workstation to perform your work
- Call center experience. Health insurance experience preferred.
- High School diploma or equivalent is required.
- 2 years customer service experience preferred
- Minimum typing speed = 30-35 wpm preferred
- Substantial understanding of the job
- Apply knowledge and skills to complete a wide range of tasks.
- Excellent written and verbal skills.
- Problem-solving skills.
- Basic knowledge of personal computers required
- Strong reading comprehension and writing skills
- Follow established procedures to meet customer needs.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.