Customer Support Officer at Myrtle Management Consultants Limited Recruitment

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Myrtle Management Consultants Limited Recruitment
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Myrtle Management Consultants Limited Recruitment portal is now open for interested candidates. This Myrtle Management Consultants Limited job vacancy is open to all qualified candidates.

Myrtle Management Consultants Limited is a proudly indigenous African company set up with the objective to be the preferred and reliable partner in core business management processes. As part of our key focus, we aim to support our clients to achieve a synergy between people, system and processes. Incorporated in 2012, Myrtle Management Consultants Limited is a fast-growing firm, with a dynamic, insightful and professional leadership team. Our task as your business consultants includes the search for optimal ways out of situations which require outsourcing support. We continuously develop and monitor effective strategies and practices to ensure process excellence. Join Myrtle Management Consultants Limited careers team today, and be part of our success story.

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Myrtle Management Consultants Limited Recruitment

Myrtle Management Consultants Limited Recruitment is to fill the position below:

Job Title: Customer Support Officer
Location: Ikoyi, Lagos
Employment Type: Full Time

Also see: SIMS Nigeria Limited Recruitment (5 Positions)

Job Summary for Myrtle Management Consultants Limited Recruitment

  • They seek to hire a professional Customer Support Officer to join their growing team and promote their business goals and objectives.

Job Description for Myrtle Management Consultants Limited Recruitment

  • Respond to any issues and follow-up by coordinating with the appropriate departments or field team.
  • Create loyal fans by showing them we really care.
  • Support all users and help them get the most out of our apps.
  • Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
  • Be a key player in building a support team in a challenging growth environment
  • Manage appointments, enquiries or complaints from customers or clients.
  • Accurately and efficiently address any issues or disputes with customers.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers’ service work order and service contract, standard operating procedures, SLAs are followed and update.
  • Meet KPI standards, as per the company procedures.
  • Overseas communications, timely responses to emails and requests (internal and external).
  • Various reporting responsibilities as needed.
  • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.

Also see: Saro Agrosciences Limited Recruitment (3 Positions)

Qualifications for Myrtle Management Consultants Limited Recruitment

  • Bachelor’s Degree.
  • 1-year plus related experience and/or training; or equivalent combination of education and experience
  • Previous work experience in a ride hailing or app platform service delivery business is a plus
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English

Remuneration for Myrtle Management Consultants Limited Recruitment
Competitive.

Application Closing Date
20th December, 2021.

Also see: Mictec International School Recruitment (4 Positions)

Method of Application for Myrtle Management Consultants Limited Recruitment
Interested and qualified candidates should:
Click here to apply online

Note

  • Interviews are on a rolling basis to this date.
  • Only shortlisted candidates will be contacted.

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