Latest Job Recruitment at OPL Academy for the position of Customer Support Intern.
About OPL Academy:
One Precious Life (OPL) Academy is an employment accelerator providing practical and scalable solutions to meet the talent demands of Nigeria’s construction industry. We are founded on the belief that Nigerian artisans can deliver services to global standards if given access to the right skills and opportunities anchored on industry-recognized standards. We upskill artisans through professional training programs and connect them to employment opportunities through our wide network of employment partners.
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OPL Academy Recruitment is to fill the position below:
Job Title: Customer Support Intern
Location: Lagos
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Job Description
- We seek a highly motivated individual to join our customer support team as an intern.
- The successful candidate will work closely with our experienced customer support representatives to provide excellent service to our customers.
- This internship is a great opportunity to gain practical experience in customer support while developing your communication and problem-solving skills.
Responsibilities
- Responding to customer inquiries via phone, email, and chat promptly and professionally.
- Providing customers with product and service information.
- Troubleshooting customer issues and resolving complaints effectively and efficiently.
- Documenting customer interactions and feedback.
- Collaborating with other departments to ensure the timely resolution of customer issues.
- Contributing to the development of support materials such as FAQs and knowledge-base articles
- Keeping up-to-date with product and service knowledge.
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Requirements
- Currently pursuing a Bachelor’s Degree in Business Administration, Communication, or a related field.
- At least 3 years relevant work experience.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and a customer-centric mindset.
- Ability to work independently as well as part of a team.
- Detail-oriented with excellent organizational skills.
- Familiarity with Google Docs or equivalent software.
- Prior customer service experience is a plus but not required.
Salary
N100,000 Monthly.
Application Closing Date
30th April, 2023.
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How to Apply
Interested and qualified candidates should send their CV to: info@oplacademy.org using “Customer Support Intern” as the subject of the mail.
