Omnibiz Africa recruitment & employment portal 2022 is now open for interested candidates. This job vacancy in Nigeria is for all qualified candidates.
Omnibiz Africa Recruitment is to fill the position below:
Job Title: Customer Success Manager
Job type: Full-time
Also Apply for: MTN Nigeria Employment (6 Positions)
- Measure the impact of the usage of our solution for our customers.
- Data driven measurement of adoption of our solution, new releases as well as their impact on our customers’ businesses.
- Onboard new clients.
- Assist with account creation and setup. Provide assistance and guidance to the product team.
- Enhance Customer Training.
- Build video / PDF / other materials to provide quality training and ease the adoption of our applications.
- Maintain constant knowledge of our customers’ industry as well as ours.
- Be in the know of market trends and understand the operational functions of our customers in order to be in a position to provide the best solutions.
- Weekly / Monthly / Quarterly reviews of customer accounts and measurement of impact, highlight areas of improvements.
- Customer goal alignment and achievement through our product.
- Constant communication with customers, ensuring their challenges are attended to immediately.
- Diligently investigate and resolve customer queries, report errors / issues to the product team, do constant follow up with internal teams to ensure customer issues are resolved on priority.
- Ensure proper communication and constant adoption of new features / releases done.
- Testing of new / improved product releases / features.
- Working with the product managers and software testers to ensure new releases are in line with requirements and processes of customers.
- Time taken for product / feature adoption.
- Customer Churn Rate / LTV
- Sales metrics based on what customers want to achieve using our solution
Also Apply for: PepsiCo Nigeria Recruitment (6 Positions)
- Communications or Marketing Degree.
- A minimum of 4 years’ experience in the same role or something related
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
What We Offer
- Good working condition
- Equal Opportunity
- Exchange ideas and meet colleagues from different teams in our active squads
Application Closing Date
Also Apply for: Carbon Nigeria Recruitment (3 Positions)
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Company may relocate based on business requirement within Nigeria.