Customer Success Associate at Kudi Nigeria Recruitment

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Kudi Nigeria Recruitment

Kudi Nigeria recruitment & employment portal 2022 is now open for interested candidates. This Kudi Nigeria job vacancy is open to all qualified candidates.

About The Company:

Kudi Nigeria is a financial technology company established in 2016 to help send money and pay bills, and provide financial services for all Africans, but we didn’t stop there. We dug further to the real problem and decided to create Kudi app for Agents. Kudi has grown from just a chatbot that responds to your financial requests. We hope that regardless of the transaction you are trying to perform, whether you’re stranded in the urban city setting or chilling with friends and want to pay bills or you reside in an extremely remote part of the continent in need of a banking experience, know that we see you and we’re building for you. We are today making financial services accessible and affordable particularly to the banked, underbanked and unbanked. We won’t stop asking the questions, and also continue to answer them. Join Kudi Nigeria careers team today, and be part of our success story.

>>Click here to SEE PART-TIME & FULL-TIME JOBS IN NIGERIA

 Kudi Nigeria Recruitment

Kudi Nigeria Recruitment is to fill the position below:

Job Title: Customer Success Associate
Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Also see: Flour Mills of Nigeria Plc Recruitment (6 Positions)

About the Position

  • Provide seamless/personalized customer experience to our customers.
  • Engage and build customer loyalty by delivering above-and-beyond hospitality via email, phone and other digital communications and any other functions as may be assigned by the supervisor/team lead.
  • Interface with internal stakeholders to ensure an effective resolution process for customers/stakeholders.
  • Maintain updated knowledge of the organization’s products, services, and customer service policies.
  • Communicate effectively with stakeholders to help resolve issues with nomba support tools.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Recommend new services/solutions or make suggestions for improvements by identifying relevant features and benefits.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Learn our product to configure the platform to meet the needs of new users.
  • Provide platform training and onboarding for new and existing users.
  • Develop and maintain an ideal user/customer profile and collect User feedback.
  • Interface with other internal teams in order to help agents resolve their issues.
  • Escalate issues that cannot be resolved on first call resolution(FCR) to the backend and follow up on a resolution.

Also see: Pulse Nigeria Recruitment (4 Positions)

About You
The ideal candidate for this role should have:

  • Strong command of written and verbal English.
  • The ability to speak an indigenous Nigerian language is an added advantage.
  • Minimum of a Bachelor’s Degree from a recognised institution.
  • Minimum of  2 years previous customer service experience is a plus.
  • Friendly and welcoming manner with clients and other members of the customer service team.
  • Action-Oriented and should be able to follow up on feedback to ensure positive outcomes.
  • Familiarity with customer relationship management (CRM) software programs.
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Excellent organizational and multitasking skills.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Willingness to cooperate with customers and management to resolve any issues that may arise.
  • Passion for delivering an amazing customer experience.
  • Good time management skills and an ability to thrive in a fast-paced environment.

Application Closing Date
Not Specified.

Also see: Jumia Nigeria Recruitment (10 Positions)

How to Apply
Interested and qualified candidates should:
Click here to apply online

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