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Willers Solutions Limited Recruitment is to fill the position below:
Job Title: Customer Service Representative
Locations: Lagos and Port Harcourt – Rivers
Employment Type: Full-time
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Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Minimum of B.Sc or HND.
- Minimum of 1 year experience as a customer service representative in a reputable firm.
- At least 1 year experience in invoicing process using ERP software.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Salary
N90,000 monthly (Net)
Application Closing Date
18th June, 2023.
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How To Apply:
Interested and qualified candidates should send their CV to: recruitment@willerssolutions.com using the Job Title as the subject of the mail.
