Customer Service Representative at Supermart.ng Recruitment

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Supermart.ng Recruitment

Supermart.ng recruitment & employment portal 2022 is now open. Interested candidates should submit their CV via the email address below. This Supermart.ng job vacancy is open to all qualified candidates.

 

About The Company:

Supermart.ng is Nigeria’s most popular online supermarket and grocery delivery business. You may order over 10,000 goods online and have them delivered the same day. Supermart.ng, your favorite online food store in Nigeria, offers the best online same-day delivery shopping. You may buy groceries online at Supermart.ng and get the finest food buying deals in Nigeria, compared to any other online supermarket. This Lagos-based online grocery company offers both grocery shopping and home delivery services. Online grocery shopping should be simple, and at Supermart.ng, we make sure that you get not only fantastic food buying online deals and supermarket delivery, but also the kind of exceptional service you’d expect from an online grocery store. When you conduct your online grocery shopping in Lagos or anyplace in Nigeria, shop here to get the greatest deals and discounts on food, beverages, and household products. Join Supermart.ng careers team today, and be part of our success story.

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Supermart.ng Recruitment

Supermart.ng Recruitment is to fill the position below:

Job Title: Customer Service Representative
Location: Lagos Island, Lagos
Employment Type: Full-time

Also Apply for: Kuda Bank Recruitment (15 Positions)

Job Profile

  • We are searching for smart individuals with a passion to function in the capacity of a customer service representative in our Customer Experience Team.
  • The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and able to ensure high return on investment (ROI.) through quality customer service to our customers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders and requests from customers promptly.
  • Ensure customer satisfaction and provide professional customer support.
  • Manage the flow of customer orders from initiation to delivery
  • Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
  • Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
  • Determine the best delivery method for each delivery
  • Negotiate rates with logistics service providers
  • Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
  • Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
  • Prepare an end-of-day report with accurate and complete information
  • Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
  • Lead or participate in the cross-functional initiative
  • Ensure sharing of best practices among the team to drive efficiency.

Also Apply for: Wema Bank Plc Recruitment (8 Positions)

Requirements

  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers e.g Ms Excel, Ms Word
  • Manage the flow of customer orders from initiation to delivery
  • Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
  • Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
  • Determine the best delivery method for each delivery
  • Negotiate rates with logistics service providers
  • Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customer’s order
  • Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
  • Prepare an end-of-day report with accurate and complete information
  • Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
  • Lead or participate in the cross-functional initiative
  • Ensure sharing of best practices among the team to drive efficiency.

Why work with Supermart.ng?

  • A very unique opportunity to work in a fast-paced, structured and technologically driven environment
  • A chance to become part of a high dynamic team growing the ecommerce space in Nigeria
  • An opportunity for a personal and professional growth in a fast growing sector.

Application Closing Date
10th August, 2022.

Also Apply for: TradeDepot Employment (4 Positions)

Method of Application
Interested and qualified candidates should send their updated CV to: careers@supermartng.com using the Job Title as the subject of the email.

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