Customer Service Representative at PhoneBurner, Remote Job – $17-$21/hr.

Start a new career with PhoneBurner while working from home at your convenient time. This remote job opportunity 2022 is open to all qualified candidates.

About The Company:

PhoneBurner is a growing software company that provides online dialing & contact management software for small and mid-size businesses. We’re looking for an exceptional person to provide customer care and technical support for our customers. This is a remote position, allowing you to work from your home office. Hours will be full-time, 40 hrs a week during business hours.

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Job Responsibilities:

• Answer inbound calls, emails, chats, and take required actions to assist the customers. Anticipate customers’ potential needs, and determine appropriate response.
• Provide comprehensive and accurate responses by consulting available resource material and information. Keep required reference materials up-to-date.
• Problem solve technical issues and escalate issues as appropriate
• Develop a deep understanding of the needs of our customers, and communicate these needs with the management team

Job Requirements:

• Excellent verbal and written communication
• Enjoys problem solving
• Ability to troubleshoot software / technical issues
• A strong desire to help customers
• Attention to detail
• Ability to learn quickly
• Self-motivated / self-starter
• Likes to work independently
• Ability to multi-task

Home office requirements:

• Dedicated space you can work without distraction
• High-speed internet
• Reliable and fast personal computer (Windows or Mac)
• Headset with good sound quality

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Education and experience:

• Must have 2 years prior experience in customer service or technical support
• Preference for college degree
• SaaS experience a plus
• High call volume experience a plus
• Familiarity with CRM systems and practices a plus
• Zendesk experience a must
• Intercom experience a must (or other chat programs)

Compensation:

Pay will depend on experience and ranges from $17-20/hr.

To apply, please email the following to jobs@phoneburner.com with the subject line: Customer Service Rep mm/dd/yy (insert the date of submission).

• 1-page cover letter that explains why you are interested in this job, and why you would be a great candidate for this position
• Your resume

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Both should be attached as separate PDF files.

Thank you for your time and interest!

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