Customer Service Representative at Fine Brothers Limited Recruitment

Job Title: Customer Service Representative
Location: Enugu
Employment Type: Full-time

Job Details

• The primary obligation of a customer service representative is to attract potential customers by answering products and service questions; suggesting information about other products and services, receive and register customer faulty devices and fulfill customer needs to ensure customer satisfaction.

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Responsibilities

• Manage large amount of incoming calls
• Identify and asses customer needs to achieve satisfaction
• Resolve product or service problems by clarifying the customers complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Keep records of customer interaction.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Provide accurate, valid and complete information by using the right methods/tools.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Answer questions about warranties or terms of sale
• Act as the company’s gatekeeper
• Suggests solutions when a faced with a malfunctioning product or device.
• Inform customers of deals and promotions.
• Receive and register customers warranty and out of warranty phones using the right method/tool.
• Send registered devices to the appropriate quarter for repair and follow up to ensure timely repair. Test fixed devices to ensure that they are working and return to customer.

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• Know all branch locations and their manager.
• Answering or making calls to clients to learn about the address, their needs, complaints or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions and ensuring that client feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying and diffusing angry clients as needed.
• Utilizing software, database, script and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.
• Any other role that may be assigned by the management from time to time.

Requirements

• Candidates should possess a Bachelor’s Degree with 1 – 3 years work experience.
• Strong phone contact handling skills
• Familiarities with CRM system and practices
• Customer orientation and ability to adapt/respond to different types of character
• Excellent communication and presentation skills.
• Ability to multi-task and manage time effectively.

Salary
N40,000 – N45,000 monthly.

Application Closing Date
21st October, 2022.

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Method of Application
Interested and qualified candidates should send their CV to: faithc@finebrothers.com.ng using the Job Title as the subject of the email.

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