Customer Service – Call Center at Vitalant – Remote Job


Vitalant is an organization that provids lifesaving blood services. It is the nation’s largest independent nonprofit organization focused exclusively on blood services. We have a network of more than 120 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.


Customer Service - Remote Call Center

Job Title: Customer Service – Call Center
Salary: $15.88 – $16.67 an hour
Location: Work From Home

Full Job Description

We are hiring immediately! Vitalant is currently seeking remote Customer Service – Call Center to be the front-line heroes to patients by scheduling present and past donors to make their next vital contribution through blood donation to the community.

Our ideal candidate is looking to work in a team environment that offers autonomy and the ability to work productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.

As a Donor Outreach Coordinator, you will be responsible for achieving goals for recruiting current, lapsed, and new donors, and scheduling them to donate at an in-center location or area blood drive. Every day you’ll be having fun making a measurable difference in your community.

What to Expect
Full time – Work from home opportunity
Schedule: Sunday-Thursday or Tuesday-Saturday

To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents.

They include:

  • Medical, dental, and vision insurance
  • Employee Assistance Program
  • 401K retirement savings plans + 5% company match
  • Tuition assistance up to 5K per year
  • Free basic life and AD&D insurance
  • Free short-and-long-term disability insurance
  • HSA and FSA
  • Paid time off
  • Plus, many other employee perks and programs!

We’re looking for someone who can:

  • Enhance the donor experience by providing awesome customer service while inspiring donors to realize their life-transforming potential.
  • Work in a supportive team atmosphere and willing to assist peers to contribute to a positive work environment and goals.
  • Retain donors by booking quality donation appointments, assisting in resolving customer service issues, and act as the liaison in cultivating a customer service friendly culture.
  • Revolutionize the donor awe experience by using innovative messaging while ensuring the integrity of the donor’s profile (e.g., demographics, deferral information, codes donor records appropriately, etc.).
  • Code donor records appropriately based on the information provided by the donor, other parties, and management.
  • High School Graduate or GED
  • Basic PC/Windows proficiency
  • One-year customer service experience preferred
  • Contact Center experience preferred


Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to to let us know the nature of your request.

For more EEO information about applicant rights click here


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