MANO Africa recruitment & employment portal 2022 is now open for interested candidates. This MANO Africa job vacancy is open to all qualified candidates.
MANO Africa is the first Integrated Grocery E-shop in Africa with your local flair. MANO Africa is the next generation of eCommerce, pioneering ultrafast grocery delivery in Africa by combining sophisticated technology with quick commerce. Our aim is ensure quick delivery of our customers’ orders within 30 minutes. Join MANO Africa careers team today, and be part of our success story.
MANO Africa Recruitment is to fill the position below:
Job Title: Customer Service Agent
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- As a customer service agent, you would be a part of the customer service team at Mano.
- You will be responsible for ensuring that our users have a seamless support experience over the phone and live chats.
- This also includes handling incoming issues and working with other teams to troubleshoot problems
- You will also serve as a feedback channel by relaying customers concerns and problem to the operations or relevant teams so that we can fix the gap.
- Provide seamless support to all our customers
- Maintaining updated knowledge of the products available in our stores and customer service policies
- Confirming customers payment via the payment channels, as well as tracking pending payments
- Resolving every customer complaint professionally via the phone or live chat
- Giving information to new and old customers browsing through our websites
- Replying to chats via the live chat channel.
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- Minimum of a Bachelor’s Degree from a recognized Institution
- Minimum of 2 years previous customers experience is a plus
- Previous experience working in an E- commerce industry is an added advantage
- Strong command of written and verbal English
- Good communications skills
- Excellent organization or multitasking skills
- Passion for delivering an amazing customer experience
- Ability to use Zendesk is an added advantage
- Ability to work in shifts
- Must live on the island or environs.
- Integration in a young and dynamic team
- Professional growth opportunity
- Multicultural environment.
Application Closing Date
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Method of Application
Interested and qualified candidates should:
Click here to apply online