Customer Experience Associate at Figo, Remote Job $37,000 – $52,000 a year

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Start a new career with Figo while working from home at your convenient. This remote job opportunity in 2023 is open to all qualified candidates.

 

About The Company:

Being a pet parent comes with a lot of joy, and some unavoidable realities. But pet insurance — an enhancement to your pet’s wellness, your peace of mind, and your bank account — shouldn’t add any unexpected twists or turns. Founded by pet parents unable to find a pet insurance option that fit our diverse lifestyles, Figo was born. Our innovative experience is designed around real people and real scenarios, taking insurance out of its overly complex & unrelatable world and into the homes of everyday pet parents.

>> CLICK HERE TO SEE LATEST REMOTE JOBS TODAY Sunday 05, February 2023

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Job Title: Customer Experience Associate
Salary: $37,000 – $52,000 a year
Location: Work From Home


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Full Job Description

The Customer Experience Associate is responsible for helping Figo maintain and grow our culture of industry best customer care by providing quality and efficient customer service, using verbal and written communications.

Duties / Responsibilities:

  • Effectively manage high volume of incoming calls, chats, email, and text messages
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions using Salesforce CRM
  • Process customer accounts and transactions
  • Answer questions about Figo Pet Insurance and Pet Cloud, including questions about coverage and Pet Cloud technology
  • Successfully turn an inbound lead into a sale
  • Handle challenging customer situations
  • Follow Figo communication procedures and guidelines
  • Go above and beyond to build customer relationships and trust in the Figo brand
  • Turning positive customer interactions into a five-star review for Figo
  • Respond to internal/external inquires
  • Participate and undertake applicable professional, technical and career development training to include attainment of associated qualifications where required.
  • Operate as an effective team member by supporting colleagues and contributing to the delivery and achievement of overall team and business objectives.
  • Undertake any other duties of a similar nature that the company reasonably requests to be performed that are within your abilities and/or expertise and skills.

Supervisory Responsibility:

  • Position does not have any supervisory responsibilities

Required Skills/Abilities:

  • Must be very organized and take initiative, attention to detail, strong time management and multi-tasking skills an asset
  • Love pets and talking about them!
  • Should be comfortable in speaking with vet staff and policy holders.
  • Interpersonal skills, effective verbal, and written communications a must. Communications must be handled in a courteous and professional manner
  • Professional, friendly, patient phone/email persona
  • Ability to collaborate with others on projects and/or special assignments
  • Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures
  • Ability to manage projects outside of customer service role
  • Well versed in Microsoft Office
  • Great team player
  • Protect organization’s value by keeping information confidential
  • Conform with and abide by all regulations, policies, work procedures and instructions.
  • Conform with all safety rules and use all appropriate safety equipment.

Education and Experience:

  • Bachelor’s degree or similar administrative experience
  • 2+ years’ experience in customer service

Additional Eligibility Qualifications:

  • Licensed to sell Property and Casualty insurance
  • Fluent in both English and Spanish a plus

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on computer/telephone
  • Must be able to lift to 15 pounds at a time
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work:

  • This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director
  • Position may require evenings and/or weekend days

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Other Duties:

  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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