Customer Care Executive at Ekesons Parcel Services Limited

Job Title: Customer Care Executive
Location: Jibowu, Lagos
Employment Type: Full-time

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Job Description

• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Facilitate inter-departmental customer service.
• Handling appointments, queries, incoming calls & complaints from customers and company.
• Escalate customer issues to the appropriate support team.
• Provide general customer support.
• Work with the sales team by following up on appointments with customers.
• Impute and update customers’ records.

Qualifications

• Interested candidates should possess an OND or NCE qualification with 0-3 years experience.

Salary
N40,000 – N50,000 / Month.

Application Closing Date
9th June, 2023.

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How to Apply
Interested and qualified candidates should send their Applications to: admin@epsng.org using the Job Title (Customer Care Executive – Jibowu, Lagos) as the subject of the email.

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