Ekesons Parcel Services Limited is an indigenous courier company that has been in operation for more than 30 years providing courier and logistics services. See more Ekesons Parcel Services Limited Job vacancies Here >>
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Ekesons Parcel Services Limited Recruitment is to fill the position below:
Job Title: Customer Care Executive
Location: Jibowu, Lagos
Employment Type: Full-time
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Job Description
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our services inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Facilitate inter-departmental customer service.
- Handling appointments, queries, incoming calls & complaints from customers and company.
- Escalate customer issues to the appropriate support team.
- Provide general customer support.
- Work with the sales team by following up on appointments with customers.
- Impute and update customers’ records.
Qualifications
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Salary
N40,000 – N50,000 / Month.
Application Closing Date
9th June, 2023.
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How to Apply
Interested and qualified candidates should send their Applications to: admin@epsng.org using the Job Title (Customer Care Executive – Jibowu, Lagos) as the subject of the email.
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