Start a new career with Included Health while working from home at your convenient. This remote job opportunity in 2023 is open to all qualified candidates.
About The Company:
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care.
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Job Title: Connected Care Support Specialist
Salary: $45,000 – $57,000 a year
Location: Work From Home
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Full Job Description
- Answering inbound calls from members, providers, and vendors on our dedicated CCP lines
- Verify member’s account information including insurance and PCP information
- Conduct provider matching to ensure members are with in network (INN) providers and are of high quality
- Composing letters and mailings to members and providers
- Follow up calls to provider offices and members to confirm appointments
- Obtaining signed medical releases
- Faxing medical releases and clinical summaries to provider offices
- Complete outbound related projects to high opportunity members
- Contributes to team effort by accomplishing related results as needed
- Ability to multi-task and remain flexible in an ever changing environment
- Strong telephone skills – must be able to anticipate needs over the phone
- Excellent customer service skills – our members are top priority
- Effective time management
- Highly organized with tasks and deadlines
- Attention to detail
- Highly proficient in computer technology, ability to learn quickly computer platforms
- Professionalism
- Quality focus
- Office and/or customer service experience required
- Experience in a medical setting and medical certification is highly preferred
- Familiarity with phone systems and being comfortable with communicating on the phones majority of the day
- Previous experience with Mac products and Google platforms highly preferred
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