Client Service Officer at Citibank Nigeria Recruitment

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Citibank Nigeria Recruitment

Citibank Nigeria recruitment & employment portal 2022 is now open for interested candidates. This Citibank Nigeria job vacancy is open to all qualified candidates.

 

About The Company:

Citibank was incorporated in Nigeria on May, 1984 as Nigeria International Bank Ltd and changed its name to Citibank Nigeria in 2008. The bank is the oldest international bank in the country. We provides a wide range of financial products and services to our customers (both corporate and individual), financial institutions and public sector organizations. We offer deposit and loan products, global transaction services, cash management, sales and trading, corporate finance and investment banking products. Join Citibank Nigeria careers team today, and be part of our success story.

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Citibank Nigeria Limited Recruitment 2021

Citibank Nigeria Recruitment is to fill the position below:

Job Title: Client Service Officer
Reference ID: 21337994
Location: Lagos
Employment Type: Full Time

Job Description

  • The Client Service Officer is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.
  • The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Also Apply for: Jumia Nigeria Recruitment (11 Positions)

Responsibilities

  • Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools
  • Inform customer about problems (system failures, market issues) and provide regular resolution updates
  • Escalate customer feedback, processing delays and errors appropriately
  • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  • Ensure adherence to all departmental standards and maintain control environment
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Also Apply for: Airtel Nigeria Recruitment (4 Positions)

Qualifications

  • A First Degree in any discipline
  • 2-4 years of relevant experience
  • Experience in customer service and/or finance
  • Proficient in Microsoft Office
  • Proven critical thinking and crisis management skills used to problem solve and make decisions.
  • Consistently provide attention to detail to ensure accuracy
  • Consistently demonstrate clear and concise written and verbal communication
  • Consistently deliver high-quality customer service with focus on building client relationship and achieving results.

Application Closing Date
Not Specified.

Also Apply for: Nisa Wellness Retreat Recruitment (3 Positions)

How to Apply
Interested and qualified candidates should:
Click here to apply online

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