Revent Technologies Limited is a tech solutions provider that aims at solving problems in the technological industry, providing bespoke software design and development, developer outsourcing and technology advisory etc. See more Revent Technologies Limited Job vacancies Here >>
Revent Technologies Limited Recruitment is to fill the position below:
Job Title: Client Service Manager
- The Client Service Manager will be responsible for establishing and maintaining positive client relationships and ensuring exceptional service delivery.
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- Develop and nurture strong relationships with clients, acting as the main point of contact.
- Understand client needs, objectives, and expectations to provide customized solutions.
- Regularly communicate with clients to provide updates, gather feedback, and address concerns.
- Foster trust and maintain a high level of client satisfaction through attentive service.
- Manage client accounts, including contract renewals, upselling, and cross-selling opportunities.
- Conduct regular business reviews to assess client satisfaction, identify areas for improvement, and develop action plans.
- Collaborate with internal teams to ensure timely and accurate delivery of products/services.
- Monitor key performance indicators and metrics to track account health and proactively address any issues.
- Investigate and troubleshoot client concerns, escalating critical issues to appropriate stakeholders when necessary.
- Identify opportunities for account growth and revenue expansion.
- Proactively engage with clients to identify their evolving needs and propose relevant solutions.
- Prepare and present regular reports on client performance, highlighting key insights and trends.
- Provide recommendations based on data analysis to enhance service quality and client satisfaction.
- Bachelor’s Degree in Business Administration, Marketing, or a related field
- A minimum of 10 years experience.
- Proven experience in client relationship management or account management.
- Strong interpersonal and communication skills, both written and verbal.
- Exceptional customer service orientation with a focus on client satisfaction.
- Proficiency in using CRM software and other relevant tools.
- Ability to build and maintain effective relationships with clients and internal teams.
- Excellent problem-solving and conflict resolution abilities.
- Strong organizational and time management skills with the ability to handle multiple priorities.
- Analytical mindset with the ability to derive insights from data.
- Knowledge of the industry and market trends related to the company’s products/services is a plus.
Application Closing Date
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How To Apply:
Interested and qualified candidates should send their CV and Portfolio to: email@example.com using the Job Title as the subject of the email.