Call Center Supervisor at Deloitte, Remote Job $44,000 – $57,000 a year

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Deloitte

Start a new career with Deloitte while working from home at your convenient. This remote job opportunity is open to all qualified candidates.

 

About The Company:

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world. Here at Deloitte, we are continuously evolving how we work and how we look at marketplace challenges so we can continue to deliver measurable, sustainable results for our clients and our communities. We believe that we’re only as good as the good we do. All the facts and figures that talk to our size and diversity and years of history, as notable and important as they may be, are secondary to the truest measure of Deloitte: The impact we make in the world.


Position Title: Call Center Supervisor
Salary: $44,000 – $57,000 a year
Location: Work From Home


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Full Job Description

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

Work you’ll do :
The Supervisor provides departmental leadership and supervision of contact center employees, and the position requires strong communication and leadership skills with the ability to prioritize and delegate effectively to ensure quality, customer experience and performance metrics are met. The supervisor will conduct regular coaching and feedback sessions with the individual agents on their assigned team. The supervisor will report to the Customer Service Manager. They may also participate in interviewing and hiring recommendations and complete performance evaluations for members of their team.

Supervise a team of 10-20 Call Center Agents
Responsible for supervision of contact center employees to assure productivity, quality, and timeliness of work.
Monitor CSR quality and performance of assigned projects and departmental goals.
Respond to priority requests for information or escalated issues
Assist in developing and administering training.
Participate in command center discussions to review metrics and brief out operations
Participate in team meetings and offers feedback to/from staff
Ability to work flexible shifts (could include weekends and holidays)

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The team

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The Contact Center focuses on advising, implementing, and operating contact center operations and technology to elevate the human experience in a digital world. We achieve this by helping our clients discover, design, and implement tailored contact center operations and telephony solutions. We bring knowledge and solutions to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. We are a matrixed organization where we align various resource groups to deliver and provide high quality services.

Qualifications

Required:
High School Diploma/ GED Required
4+ years of Call Center/Contact Center experience
2+ years experience as a Supervisor or Manager with a team of 10+
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to work remotely or work from home

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Preferred:
Bachelor’s Degree
Prior Management experience in a healthcare setting.
Strong customer service skills
Ability to multitask and adapt to shifting priorities
Previous experience documenting in electronic health records

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