Start a new career with AAA Northeast while working from home at your convenient. This remote job opportunity in 2023 is open to all qualified candidates.
About The Company:
AAA Northeast offers world-class 24-hour emergency road service, plus travel, insurance and financial services. AAA Northeast is one of the largest and most innovative not-for-profit organizations, providing advocacy on behalf of all motorists, as well as many specialized services for the exclusive benefit of its members such as automotive services, financial services, insurance, and travel. We are comprised of more than 70 locations in a six-state area and provide valuable roadside service to almost 6.2 million members. AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, one thing never changes: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century
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Job Title: Call Center Sales Representative
Salary: $34.1K – $43.2K a year
Location: Work From Home
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Full Job Description
This role is responsible for generating outbound retention calls and mailings to grow Club membership totals. Additionally, this role services inbound calls by aiding in problem resolution and provides clerical support to the department. Other duties may be assigned as needed.
Responsibilities
Receives incoming calls from prospective and current Club members; explains benefits of AAA membership to prospective members and sells Primary and Associate memberships, upgrades, and/or additional products and services; closes sale by obtaining accurate member and credit card information, using computerized system for information gathering. Answers phone inquiries from members and ensure timely and effective processing of all change requests; escalates issues as necessary. Troubleshoots and provides problem resolution.
Delivers Five Diamond Service standards on every telephone call or conversation with all members, prospective members and co-workers. Exhibits both understanding and effective application of Club guidelines, including Value Statement, Club Culture and Code of Conduct.
Provides support for Branch Offices and other Club departments. Answers questions and provides both details and clarification regarding membership policies, procedures and programs. Works closely with Club trainers when introducing new procedures and policies; may assist with employee training and mentoring as determined by the department Manager.
Will effectively utilize a variety of communication and data processing technology including: MemberzPlus, Touch Points, D-3, Navigator, Outlook, Excel and Word.
Performs other job-related duties as assigned.
Qualifications
Education/License/Certifications:
Experience:
1 years of sales and/or telemarketing experience required.
Skills
Encourage, build, and maintain mutual trust, respect, and cooperation with others.
Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person.
Ability to add, subtract, multiply, or divide quickly and accurately.
Ability to maintain confidentiality.
Ability to prioritize, organize, and accomplish work to achieve specific goals.
Ability to proactively and consistently close sales and generate referral opportunities by assessing customer needs, cross selling and up selling products and services.
Ability to operate a computer with relevant software applications.
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