AAA Northeast offers world-class 24-hour emergency road service, plus travel, insurance and financial services. AAA Northeast is one of the largest and most innovative not-for-profit organizations, providing advocacy on behalf of all motorists, as well as many specialized services for the exclusive benefit of its members such as automotive services, financial services, insurance, and travel. We are comprised of more than 70 locations in a six-state area and provide valuable roadside service to almost 6.2 million members. AAA Northeast is driven by the diverse talents, skills, passions and expertise of our team. We’re continuously expanding and redefining our innovative products and services to create the best experiences for our members. As we continue to grow, one thing never changes: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century
Full Job Description
Job Title: Associate Travel Advisor
Payment: $35K – $44.3K a year
Location: Work from Home
Provides administrative support to agents in location(s), including invoicing, contacting members, problem resolution, etc. Provides sales and service to members in the areas of reservations and other Club auxiliary products, including hotel and car reservations.
Acts as a travel resource, providing functional assistance to advisors as necessary; process members files upon agent collection of payment, work with members to answer any questions, problem solves and works with management on member service issues regarding reservations, demonstrates relationship building skills; resolves problems with Five Diamond Service, focusing on protecting the AAA brand legacy.
Provides assistance to members for auto travel needs; makes reservations for car rentals, hotels, and airfare, provides appropriate literature to the members to help plan their trips, etc. Educates members on Club auxiliary products, ie visa, sprint, etc.
Assists Travel Advisors with administrative tasks including but not limited to invoicing, preparing documents, call backs, research, events, mailings, concierge services, welcome back cards, etc (when applicable).
Quality control of travel advisors’ reservations; alerts Travel Advisors of discrepancies or if additional information is needed; processes checks requested if applicable; maintains open communication with travel advisor at all times.
Develops familiarization with vendor sites (tour and cruise) and with internal systems, including processing policies and procedures, making recommendations to management for improved efficiencies to ensure highest possible level of customer service.
Keeps abreast of changing trends in the travel industry; attends training when needed.
Performs other job-related duties as required for AAA Northeast; adhering to all applicable policies and procedures. (5%)
Other duties as assigned.
High School diploma or GED required
Associates degree preferred
1+ years Travel experience required
1 year Sales Experience required